What Happens If My Booking Changed but the Support Still Went Ahead?

That is okay.

If the support still went ahead but the booking was not updated in time, the booking can still be corrected so it reflects what actually happened. On Careseekers, when a worker submits their hours, they can edit the booking details to match the days and times they actually worked. 

When this usually happens

This can happen if:

• the day changed at the last minute
• the start or finish time shifted
• the support was organised by text or phone
• the booking was not updated before the shift happened

That kind of change is common in real life, especially when support needs to stay flexible. Careseekers recommends adding the booking on the platform even if the arrangement was made over text, so there is still a clear record of the support.

What to do if the support still happened

If the support still went ahead, the first thing to check is whether the worker has updated the booking details when submitting their hours.

The platform allows the booking to be edited so it reflects the actual hours and days worked. That helps keep the record accurate before the invoice is approved.

What if you notice the booking is wrong before hours are submitted?

If you spot the issue early, you can update it yourself.

Go to My Bookings and amend the specific booking. You can change the date or the time there.

Why it is still worth updating the booking

Keeping the booking accurate helps everything else run more smoothly.

It makes it easier to:

• confirm what support actually happened
• review the worker’s hours
• approve the right invoice
• keep a clear record of the arrangement in one place.

If the change affects the wider arrangement

If the support pattern is changing more broadly, it may also be worth checking the contract.

Your contract sets out the support being provided, when it will be provided, the rates, payment terms and the cancellation policy. If the arrangement has changed in a bigger way than just one shift, it can help to make sure the contract still reflects what has been agreed.

A few good things to check

Before approving the invoice, it helps to make sure:

• the booking reflects the actual day and time worked
• the hours look right
• the support delivered matches what was arranged
• the contract still reflects the ongoing arrangement, if the change is part of a bigger pattern.

Frequently asked questions

What if I did not update the booking before the shift happened?

That is okay. The worker can edit the booking when submitting their hours so it reflects what was actually worked.

Can I change the booking myself afterwards?

Yes. Go to My Bookings and amend the specific booking. You can update the date or time there.

Should I still add a booking if we arranged the shift by text?

Yes. It is still best to add the booking on the platform so the arrangement is recorded properly.

What should I check before approving the invoice?

Check that the hours, dates and support delivered match what actually happened.

What if the change is part of a bigger ongoing change?

If the wider arrangement has changed, it is worth checking that the contract still reflects the support, timing, rates and cancellation terms you have agreed.

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Read: How Do I Change or Cancel a Booking on Careseekers?

Read: How Do Contracts Work On Careseekers?

Read: How Do I Make a Booking on Careseekers?