Plans can change, and your bookings should be able to change with them.
If you need to update the timing of support, you can edit the booking in My Bookings. Your contract also includes a cancellation policy, so it is worth checking that before cancelling a shift or ending a regular arrangement.
If you need to change the date or time
If you need to edit a booking you have already made, go to My Bookings and amend the specific booking. You can update the date or the time there.
This is the simplest option if:
- the support is still going ahead
- the worker is still the same
- only the timing has changed
If the support still happened but the booking was wrong
That is okay.
If the shift went ahead but the booking was not updated in time, the worker can edit the booking when submitting their hours so it reflects the days and times that were actually worked.
If you arranged the shift outside the platform
Sometimes support is organised by text or in a quick conversation the day before.
Even then, it is still best to add the booking in My Bookings so the arrangement is recorded clearly on the platform.
If you need to cancel a booking
If a booking is no longer going ahead, check the cancellation policy in your contract and let the worker know as soon as possible. The contract is where the agreed cancellation terms are set out, alongside the support being provided, rates and payment details.
Clear communication matters here. A quick update can help avoid confusion and make it easier to adjust the arrangement properly.
If the worker cancels at the last minute
Last-minute cancellations can happen if a worker is unwell or has an emergency.
If that happens, a few things can help:
- keep a small pool of workers where possible
- re-post the job on the platform so local workers are notified
- search for local workers and message them directly about the shift
Because Careseekers is not an agency, filling a last-minute cancellation can be harder, and the concierge service generally needs about 5 days to find the right worker.
If the booking is part of an ongoing arrangement
If support is ending altogether, it is worth checking both:
- the booking details
- the contract itself
A contract can be ended when a worker is no longer supporting you, but it is best to keep it active until any invoices waiting to be approved or paid have been dealt with.
A few good things to check before you change or cancel
Before updating a booking, it helps to make sure:
- the worker knows what is changing
- the new date or time is clear
- the cancellation terms in the contract have been checked
- any completed shifts are still reflected correctly
- the arrangement still makes sense for the support you need.
Frequently asked questions
How do I change the date or time of a booking?
Go to My Bookings and amend the specific booking. You can update the date or time there.
What if I forgot to update the booking before the shift happened?
That is okay. The worker can edit the booking when submitting their hours so it reflects what was actually worked.
Should I still add a booking if we arranged it by text?
Yes. It is still best to add the booking on the platform so the arrangement is recorded clearly.
Where do I check the cancellation terms?
The cancellation policy is included in the contract with your worker.
What should I do if a worker cancels at the last minute?
Re-post the job, search for local workers, and message them directly if needed. It also helps to have a small pool of workers where possible.
Can I end the contract if support is no longer going ahead?
Yes, but keep the contract active until any invoices waiting to be approved or paid have been dealt with.
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