If a timesheet is wrong, do not approve it.
On Careseekers, unapproved invoices are called job reports. If a job report is incorrect, it needs to be rejected before the 7-day approval window ends. If it is not approved or rejected within 7 days, it will be automatically approved and become an invoice to pay.
What to check before you reject it
Before taking any action, check:
- the hours
- the dates
- whether the support delivered matches what was arranged
- whether you are looking at the correct job report.
A quick check here can help you work out whether the issue is:
- a genuine mistake in the job report
- a booking that was not updated in time
- or a shift that should not have been submitted the way it was.
If the support happened but the details are wrong
Sometimes the support still went ahead, but the booking details were not updated beforehand.
If that happened, the booking can be edited so the days and times reflect what was actually worked. That is often the simplest way to correct the record when the support itself was delivered but the timing was off.
If the job report is incorrect
If the job report itself is wrong, do not approve it.
The important thing is to deal with it before the 7-day window ends, because once that deadline passes it will automatically become an invoice to pay.
Where to find the job report
You can review job reports in your account by going to:
- Dashboard
- Invoices and Approve Hours
- Approve Hours
- View Invoice.
This is the same place you use to review and approve invoices, so it is the right place to check the details carefully if something does not look right.
If someone else handles approvals for you
If another person manages invoice approvals for you, they can receive the approval notifications instead.
You can add their email address under Invoice Nominee Details in your account, and they can then review job reports on your behalf.
Why it is worth dealing with it quickly
Rejecting an incorrect timesheet promptly helps keep everything clear.
It reduces the chance of:
- the wrong invoice being approved
- payment delays
- confusion between the booking, the job report and the final invoice.
Frequently asked questions
What is a job report?
A job report is an unapproved invoice. It has a different number from the final invoice.
What should I do if the timesheet is wrong?
Do not approve it. Incorrect job reports need to be rejected before the 7-day approval window ends.
What happens if I do nothing?
If a job report is not approved within 7 days, it will be automatically approved and become an invoice to pay.
What if the shift happened but the times were wrong?
If the support still went ahead, the booking can be edited so the days and times reflect what was actually worked.
Where do I review a job report?
Go to Dashboard, then Invoices and Approve Hours, then Approve Hours, and then View Invoice.
Can someone else reject or approve invoices for me?
Yes. You can nominate another person to receive invoice approval notifications and manage that step for you.
Find Disability Support Workers
Comments
0 comments
Please sign in to leave a comment.