Paying your Workers

Once hours have been approved, the invoice will either be paid by you or sent to a third party for payment.

The way payment works depends on how your support is funded and who is responsible for paying the invoice.

Paying an invoice yourself

• Paying with credit card - click and pay straight away
• Direct debit - transfer the money using the bank details provided on the invoice and referencing the invoice in the bank transfer description.

After payment is received, the worker is paid through the platform.

Paying via EFT/ Bank Transfer 
 

Follow these steps to pay via EFT
 

1. Click on My Dashboard
2. Click on Approve invoices and approve the invoice
3. Click on Pending invoices
4. View the invoice amount and transfer the money through your bank account ( please include the invoice number in the description). You are also able to pay a few invoices in one transfer. Please simply email accounts@careseekers.com.au with the invoice numbers you have paid.
5. Click on Pay Via EFT button
6. The invoice will appear in the Paid Invoices section.

Watch the video to see how you download an invoice and Pay Via Eft.

Paying for an invoice with your credit card
 

Follow these steps to pay via credit card
 

1. Click on My Dashboard
2. Click on Approve invoices and approve the invoice
3. Click on Pending invoices
4. View the invoice amount and click PAY
5. Your credit card is securely stored by our third party payments provider Stripe and you can process the payment.
6. The invoice will appear in the Paid Invoices section.

This video below shows how to pay via credit card

Paying for the invoice using your NDIS or Support at Home funding 

If a third party is paying the invoice, add their details to your account first. This can include an NDIS provider, a plan manager, or an approved aged care provider. Once the worker’s hours or job report have been approved, the invoice can then be sent to that third party for payment. Support at Home replaced the Home Care Packages Program on 1 November 2025.

This video shows you to input your providers' details

Once you approve the worker’s hours/job report, the invoice will automatically be sent to the third party for payment. 

Regardless of which method you use, the payment will be transferred to the care or support worker by Careseekers within 1 business day of the amount arriving in the Careseekers bank account. 

 

Downloading an invoice to send to a provider

Some providers prefer you to email them the invoice directly. In this instance you will need to login to your account and download it to send to your plan manager. Watch the video on how to do this:

Combining multiple job reports into a single invoice

Watch this video to see how to create meta invoices for workers who have submitted multiple job reports.

What to check before you pay

Before you pay an invoice, check:

• the hours are correct
• the dates are correct
• the right person or organisation is paying
• the invoice number is included if you are paying by EFT.

Frequently asked questions

Can I pay an invoice myself on Careseekers?

Yes. You can pay invoices yourself by credit card or EFT / bank transfer.

Can my plan manager or provider pay the invoice instead?

Yes. If a third party is paying, their details need to be entered in your account so the invoice can be sent to them after approval.

Can I use Support at Home funding to pay invoices on Careseekers?

Yes, in many cases. Your approved Support at Home provider needs to agree to pay Careseekers for eligible services delivered through the platform.

Do I need to approve hours before an invoice is sent?

Yes. The current payment flow sends the invoice after the worker’s hours have been approved.

How long does it take for the worker to be paid?

Once the money reaches the Careseekers bank account, the worker is paid within 1 business day.

Can I download an invoice and send it to my provider or plan manager?

Yes. You can download the invoice from your account and send it on if needed.

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Read: What Funding Can I Use on Careseekers?