You can view your messages on Careseekers through My Messages in your account. This gives you one place to check conversations with workers, follow updates and keep communication connected to your support arrangements.
When you receive a new message on the platform, you will also receive an email letting you know, so it is easier to stay on top of new communication.
Key points
In My Messages, you can:
- view conversations with workers
- check updates or replies
- keep track of support-related communication
- return to earlier messages when needed
- receive an email notification when a new platform message arrives
Where do I view my messages?
To view your messages:
- Log in to your Careseekers account
- Go to My Care Dashboard
- Click My Messages
From here, you can open your conversations and review messages linked to your support arrangements.
How will I know if I have received a new message?
If you receive a new message on Careseekers, you will also receive an email notification letting you know.
This can help you keep track of new communication even when you are not actively logged in to your account.
Why might I need to check my messages?
You may want to check My Messages if you are:
- waiting for a reply from a worker
- discussing support needs or routines
- reviewing a previous conversation
- checking booking-related communication
- keeping track of updates about your support
Checking messages regularly can help you stay informed and avoid missing important details.
What kinds of messages might I see?
Your messages may include communication about:
- support needs
- worker availability
- routines or preferences
- booking details
- general updates related to support
The exact conversation will depend on your arrangement and what needs to be discussed.
Why is it helpful to keep messages in one place?
Keeping messages in one place can make it easier to:
- follow ongoing conversations
- look back on what has already been discussed
- keep communication clear and organised
- stay connected to your support arrangements
This can be especially helpful if you are speaking with more than one worker.
What should I do if I do not see the message I expected?
If you cannot see a message you expected, start by checking My Messages carefully and opening the relevant conversations in your account.
If something still does not look right, the next step may depend on the situation. You may want to check the related worker, booking or support arrangement.
Frequently asked questions
Where do I view my messages on Careseekers?
You can view your messages through My Messages in your Careseekers account.
Will I know if I receive a new message?
Yes. When you receive a new message on the platform, you will also receive an email letting you know.
What kinds of messages will appear there?
You may see messages about support needs, availability, routines, bookings and other support-related updates.
Can I view earlier conversations?
Yes. My Messages allows you to return to previous conversations when needed.
Is this useful if I am speaking with more than one worker?
Yes. It can help you keep track of different conversations in one place.
Why should I check my messages regularly?
Checking messages regularly can help you stay informed and keep up with any important updates.
Find Disability Support Workers
Read: How Do I Manage My Careseekers Account?
Read: How Do I Send a Message to a Worker on Careseekers?
Read: How Do Careseekers Workers Communicate With Clients?
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