You can review your workers on Careseekers by going to the My Workers section in your account. This gives you a place to reflect on your experience with each worker and consider whether the support arrangement has been the right fit.
Reviewing workers can help you think about important factors such as reliability, profile accuracy, task completion, rapport and your overall experience before giving a rating.
Key points
When reviewing a worker, it can help to consider:
- how reliable they have been
- whether their profile matched the support provided
- how well tasks were completed
- whether communication and rapport felt comfortable
- your overall experience working with them
Where do I review my workers?
To review your workers:
- Log in to your Careseekers account
- Go to My Care Dashboard
- Click My Workers
From here, you can review the workers linked to your account and reflect on your experience with them.
What should I think about when reviewing a worker?
A helpful review usually reflects the overall support experience in a fair and practical way.
You may want to consider:
Reliability
Think about whether the worker was dependable and consistent.
For example:
- did they arrive as expected
- did they communicate clearly about any changes
- did the arrangement feel steady and reliable over time
Accuracy of their profile
It can also help to consider whether the worker’s profile matched the support they provided.
You might think about:
- whether their experience aligned with the role
- whether the type of support they offered matched what was delivered
- whether their profile gave an accurate sense of their background and approach
Task completion
Reflect on how well the practical side of the support was carried out.
For example:
- were agreed tasks completed appropriately
- did the worker understand what was needed
- did the support feel thorough and well handled
Rapport and communication
The way a worker interacts can make a big difference to the overall experience.
You may want to think about:
- whether communication felt clear and respectful
- whether the worker listened well
- whether the arrangement felt comfortable
- whether there was a good sense of rapport over time
Overall experience
A good review also considers the bigger picture.
You might ask yourself:
- did the arrangement feel like a good fit
- would you feel confident working with this worker again
- did the support meet your expectations overall
Why is reviewing workers important?
Reviews can help build a clearer picture of each worker and support other clients when they are making decisions.
They also give you the opportunity to reflect on what has worked well in your own support arrangement and what matters most to you in a worker.
Should my review be balanced and honest?
Yes. The most helpful reviews are honest, fair and based on your direct experience.
A clear review does not need to be long. What matters most is that it reflects your genuine experience and gives a useful sense of how the arrangement worked in practice.
Can I give a rating as part of the review?
Yes. When reviewing a worker, you can give a rating based on your overall experience.
Before doing so, it can help to think through the key areas that shaped the arrangement, including reliability, accuracy of profile, task completion and rapport.
Frequently asked questions
Where do I review my workers on Careseekers?
You can review your workers by logging in to your account, opening My Care Dashboard, and clicking My Workers.
What should I consider when reviewing a worker?
It can help to think about reliability, profile accuracy, task completion, rapport, communication and your overall experience.
Can I give a rating to a worker?
Yes. You can give a rating based on your experience working with that worker.
Why are worker reviews useful?
Reviews help other clients make informed decisions and also give you a chance to reflect on the support arrangement.
Should I only review the practical tasks?
No. It is also helpful to think about communication, comfort, consistency and overall fit.
Find Disability Support Workers
Read: How Do I Manage My Careseekers Account?
Read: How Do Careseekers Workers Communicate With Clients?
Read: How Do I Know if a Support Worker Is a Good Fit?
Read: Can I Change Support Workers if the Arrangement Is Not Working?
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