Completing Your Compliance Documents on Careseekers – Careseekers

To ensure safe, high-quality care, all clients on Careseekers are required to complete a set of compliance documents. These can be completed by you, or with the help of an informal support person, support coordinator, or case manager.

Where to find your compliance documents

Log in to your Careseekers account
Go to Manage My Account
Click on the Compliance section

From there, you can complete and upload all required documents.

What you need to complete

For Disability (NDIS clients)

If you are an NDIS participant, you are required to complete:

Service Agreement
Seek and Release
Support Plan and Risk Management
Personal Emergency and Disaster Plan
Schedule of Support and Quote
OH&S Assessment
Medication Administration
Medication Indemnity

For Aged Care (Home Care Package clients)

If you are receiving aged care services, you should complete:

Support Plan and Risk Management
Personal Emergency and Disaster Plan
OH&S Assessment
Medication Administration
Medication Indemnity

Why these documents are important

We understand this may feel like a lot of information, but these documents play a critical role in making sure your care is safe, effective, and tailored to your needs.

They help to:

Keep you safe by identifying risks and planning ahead
Give workers the right information so they can support you properly from day one
Ensure clear expectations between you and your worker
Support emergency preparedness so everyone knows what to do if something goes wrong

For NDIS participants, these documents are also required as Careseekers operates as a registered NDIS provider. This means we must meet strict compliance and safety standards.

Designed to make it easier (not harder)

We know paperwork can feel overwhelming, so we’ve built the platform to reduce repetition wherever possible.

Careseekers is designed to pre-fill your compliance documents using information you’ve already provided during the job posting process. This helps minimise “form fatigue” and saves you time, while still ensuring everything is accurate and complete.

A platform you can trust

Providing this information is not about creating extra work — it’s about making sure you receive the safest and highest quality support possible.

You should feel confident knowing that Careseekers takes compliance seriously. It means:

Workers are better prepared
Risks are properly managed
Your care is aligned with national standards

Need help?

If you’re unsure how to complete your compliance documents, you can:

Ask a support coordinator or case manager
Get help from a family member or informal support person
Contact our team at info@careseekers.com.au

We’re here to help you get set up safely and smoothly.