You can view your invoices and payments in your Careseekers account to keep track of billing, payment records and invoice status. This makes it easier to stay organised, review support costs and find the information you need when managing your records.
What can I view in my account?
In your account, you can view information related to:
- invoices
- payment history
- billed support
- invoice status
This gives you a clearer picture of what has already been processed and what may still need your attention.
How do I view my invoices and payments?
To view your invoices and payments:
- Sign in to your Careseekers account
- Go to My Dashboard
- Open the relevant billing, invoices or payments area
- Select the invoice or payment record you want to view
From there, you can review the details and check the status of each item.
Why might I need to check my invoices or payments?
You may want to check your invoices or payments if you:
- want to confirm what has been billed
- need to review the details before payment
- want to check the status of a payment
- need a copy for your records
- want to send an invoice to a provider or plan manager
What should I check when reviewing an invoice?
When reviewing an invoice, it can help to check that:
- the dates are correct
- the hours are correct
- the support matches what was provided
- the billing details look right
Taking a moment to review these details can help avoid confusion later.
Can I download an invoice from this area?
Yes. Once you have located the invoice in your account, you can download it if you need a copy for your records or want to send it on to someone else.
What if something does not look right?
If an invoice, payment or billed shift does not look right, it is best to review the details carefully and take the next appropriate step. Depending on the issue, this may involve checking the related booking, reviewing the timesheet, or contacting support for help.
Frequently asked questions
Can I see all my invoices in my Careseekers account?
Yes. Your account allows you to view invoices and related payment information in one place.
Can I check whether a payment has been made?
Yes. You can review your payment information in your account to see the current status.
Can I download an invoice after viewing it?
Yes. Once you locate the invoice, you can download a copy if needed.
What if I notice something incorrect?
Check the invoice details carefully first. If something does not look right, review the related booking or timesheet and follow the appropriate next step.
Can I use this area to keep records?
Yes. Viewing your invoices and payments in your account can help you stay organised and keep track of your records.
Find Disability Support Workers
Read: How Do I Download an Invoice on Careseekers?
Read: What Funding Can I Use on Careseekers?
Read: How Do I Make a Booking on Careseekers?
Read: Paying your Workers
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