The Compliance section in your Careseekers account allows you to record important information that helps workers provide safe, informed and appropriate support.
It provides a structured place to store support documentation, safety information and important records about care activities.
Completing the Compliance section can also support documentation requirements associated with NDIS or Support at Home funded services, where clear care planning, safety procedures and incident documentation may be required.
The Compliance area is divided into two parts:
- My Compliance
- My Support Activity
Together, these sections help ensure workers have the information they need to deliver safe and consistent care.
My Compliance
The My Compliance section contains the core documents that outline how support should be delivered and the safety considerations workers should understand before providing care.
Documents included in My Compliance
Service Agreement
The Service Agreement outlines the arrangement between you and the worker.
It helps clarify expectations, responsibilities and the terms of support.
Seek & Release
The Seek & Release document records consent for sharing important information so workers can provide safe and informed support.
Support Plan & Risk Management
The Support Plan & Risk Management document outlines the person’s care needs, routines and any identified risks workers should understand when delivering support.
This helps workers provide support that is consistent and appropriate.
Personal Emergency & Disaster Plan
The Personal Emergency & Disaster Plan provides guidance on how workers should respond in emergency situations.
This may include information such as:
- emergency contacts
- evacuation considerations
- important health or safety instructions
Schedule of Support and Quote
The Schedule of Support and Quote documents the planned services and may help track how supports are arranged or funded.
This can assist with NDIS or Support at Home record keeping.
OH&S Assessment
The OH&S Assessment records important safety considerations within the support environment.
This may include:
- environmental safety considerations
- mobility equipment
- other factors workers should be aware of to support safe care.
Medication Administration
The Medication Administration document records information about medication support when applicable.
This helps ensure workers understand the appropriate procedures.
Medication Indemnity
The Medication Indemnity form records important acknowledgements related to medication support and responsibilities.
My Support Activity
The My Support Activity section records information about the support that takes place over time.
These records help provide transparency and maintain clear documentation of support activities.
Records included in My Support Activity
Check Ins
Check Ins record when workers arrive for support and confirm when services begin.
Shift Notes Monthly Summary
The Shift Notes Monthly Summary provides an overview of the notes recorded during support visits.
These notes may include updates about tasks completed, routines and observations from the shift.
Incident Reports
The Incident Reports section allows incidents that occur during support to be documented and submitted through the platform.
Recording incidents helps ensure issues can be reviewed and addressed appropriately.
Worker Training
This section records training completed by workers that may be relevant to the support arrangement.
Additional Documents
The Additional Documents area allows important documents related to support to be stored and accessed when needed.
Exiting
The Exiting section records information related to the conclusion of a support arrangement if services come to an end.
Why the Compliance section is important
Maintaining accurate compliance information helps ensure workers have the right context before delivering support.
It can help:
- improve safety
- support consistent care delivery
- maintain documentation for funded services
- provide clear records of support activity
This is particularly important when services are funded through programs such as NDIS or Support at Home, where documentation and care planning are often required.
Where do I access the Compliance section?
To access your compliance information:
- Log in to your Careseekers account
- Go to My Care Dashboard
- Click Manage My Account
- Select Compliance
From here you can review and update the relevant documents.
Need help completing compliance forms?
If you need assistance completing your compliance documentation, your Careseekers account manager can help guide you through the process.
Frequently asked questions
Where do I find the Compliance section?
You can access it through My Care Dashboard → Manage My Account → Compliance.
What is included in the Compliance section?
The section includes support documents such as Service Agreements, Support Plans, OH&S assessments and medication documentation, as well as activity records such as shift notes and incident reports.
Why is compliance documentation important?
It helps ensure workers have the information needed to deliver safe care and supports documentation requirements for funded services.
Is this relevant for NDIS or Support at Home funding?
Yes. Maintaining accurate documentation can help support compliance and record-keeping requirements associated with funded care.
Can I update compliance information later?
Yes. Documents can be updated whenever circumstances change.
Find Disability Support Workers
Read: How Do I Complete My Support and Emergency Plan on Careseekers?
Read: How Is Safety Managed on Careseekers?
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