How Is Safety Managed on Careseekers? – Careseekers

Safety on Careseekers is supported through a combination of worker checks, profile information, platform safeguards and clear processes for raising concerns. This helps clients make informed choices and take action if something does not feel right.

Worker screening and verification

Workers are screened before joining Careseekers.

This includes checks such as current and verified police checks or NDIS Worker Screening, 100 points of ID and proof of address, an ABN, a profile photo, and two professional current references. Where relevant, workers also complete Working With Children Check requirements.

Clear profile information

Worker profiles are designed to help you make a more informed choice before support begins.

Profiles can show useful information such as a worker’s experience, qualifications, reviews, and badges for checks or training such as Working With Children Check, first aid and CPR where available.

Insurance through the platform

When services are arranged, invoiced and paid through Careseekers, insurance cover applies through the platform’s policies.

This cover is there for situations involving:

injury to the person receiving support
damage to their property
injury to the worker while providing services

Careseekers’ insurance cover includes:

public liability
professional indemnity
personal accident

Policy terms and exclusions still apply.

Clear ways to raise concerns

If something does not feel right, there are clear ways to raise it.

You can contact Careseekers by phone, through the National Relay Service, or by using the online forms for complaints, feedback or incident reports. Complaints are investigated and followed up through the complaints process.

Incident reporting and follow-up

If something affects safety, it can be reported through the incident reporting process.

Careseekers’ incident response and investigation procedure is designed to make sure incidents are responded to, reported, investigated and finalised in a timely way, with support for the people involved and a focus on reducing the chance of the same thing happening again.

A safer way to arrange support

No platform can remove every risk entirely, but Careseekers is designed to make support feel clearer, more transparent and better protected.

Screening, insurance, profile visibility, and clear complaint and incident pathways all work together to help create a safer experience for care seekers and workers.