Insurance cover on Careseekers is designed to support safer and more confident support arrangements on the platform. Understanding what cover applies can help you feel clearer about how support is arranged and what protections are in place.
When services are arranged, invoiced and paid for through Careseekers, workers are covered by a suite of insurance policies that Careseekers has in place with CGU and CHUBB. The cover is designed to help protect both the person receiving support and the worker if something unexpected happens.
What the cover is there for
The insurance cover is there for situations where:
- the person receiving support is injured
- the person receiving support’s property is damaged
- the worker is injured while providing services.
That gives an extra layer of reassurance when support is being delivered through the platform.
What kinds of insurance apply
Careseekers’ insurance information refers to cover for:
- public liability
- professional indemnity
- personal accident.
Together, these policies are there to support situations involving injury, property damage, or a worker being injured while working through the platform.
When the insurance applies
The cover applies when services are:
- arranged through Careseekers
- invoiced through Careseekers
- paid for through Careseekers.
That is why it is important to keep the arrangement and payment on-platform.
Is every situation covered?
Insurance is important, but it does not mean every situation is covered in every circumstance.
Policy terms, conditions and exclusions still apply. Careseekers provides more detailed insurance information through its insurance policy pages so you can understand the cover in more detail.
Why this matters
Support is personal, and so is trust.
Knowing there is insurance in place can help you feel more confident about arranging support through Careseekers, especially when someone is coming into your home or helping with day-to-day care.
If something goes wrong
If something unexpected happens, it is important to act promptly.
Keep a clear record of what happened, and report it as soon as possible through the complaint or incident reporting process.
You can find our complaints process here.
Frequently asked questions
Are workers insured on Careseekers?
Yes. Workers are covered by a suite of insurance policies when services are arranged, invoiced and paid for through Careseekers.
What insurance cover applies on Careseekers?
Careseekers refers to public liability, professional indemnity and personal accident insurance.
Does the cover help protect the person receiving support?
Yes. The insurance is there for situations where the person receiving support is injured or their property is damaged.
Does the cover also apply if a worker is injured?
Yes. The insurance is also there for situations where a worker is injured while providing services.
Does insurance apply if support is arranged outside Careseekers?
The Help Centre wording ties the cover to services arranged, invoiced and paid for through the Careseekers platform.
Are there any exclusions?
Yes. Policy terms and exclusions apply, so it is worth reading the detailed insurance information as well.
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