When you arrange support through Careseekers, you should be able to expect care that feels respectful, professional and safe.
Workers on Careseekers are expected to follow the Careseekers Code of Conduct. Where they are delivering funded aged care services, they are also expected to follow the Aged Care Code of Conduct. Where they are delivering NDIS disability support services, they are also expected to follow the NDIS Code of Conduct These standards are there to help make sure support is delivered in a way that protects dignity, safety and trust.
Respect, dignity and professionalism
A good support relationship should feel respectful from the start.
That includes behaviour that is:
- kind and respectful
- honest and professional
- appropriate to the person’s needs and circumstances
- mindful of privacy, dignity and choice
For older people receiving funded aged care, the aged care code is built around safe, respectful treatment and confidence in the quality of care being provided.
Safe and appropriate support
Workers are expected to provide support in a way that is safe and appropriate for the role they are performing.
That means staying within the right boundaries, following the agreed support arrangement, and not taking on tasks that are outside their role, training or competence. This is especially important where support involves personal care, medication-related assistance, transport, children, or more complex care needs.
Privacy and confidentiality
Support often involves personal information and private moments in someone’s daily life.
Workers are expected to treat that information with care and to behave in a way that respects privacy and confidentiality. That includes respecting the person’s home, personal information and right to be treated with dignity.
Communication and reliability
Good support also depends on clear communication and dependable behaviour.
That includes:
- communicating respectfully
- being clear about availability and arrangements
- showing up as agreed
- raising concerns appropriately if something changes
- responding professionally when feedback is given
These everyday standards matter just as much as formal checks and qualifications because they shape how safe and comfortable support feels in practice.
Standards in funded aged care
If a worker is providing funded aged care services, the expectations are even more clearly defined.
The Aged Care Code of Conduct applies to people delivering funded aged care services and sets out required behaviours across 8 elements. It is designed to support older people’s rights, dignity, respect and safety.
If standards are not met
If something does not feel right, you can raise it.
Depending on the situation, that may mean:
- raising a concern as a complaint
- reporting a safety incident
- deciding not to continue with that worker
Having clear standards in place means there is also a clearer path when behaviour falls short of what should be expected.
Why this matters
Choosing support is not only about skills or availability.
It is also about trust, respect and knowing that the person providing care is expected to behave in a safe and professional way. Clear standards help create that confidence from the beginning.
Frequently asked questions
Do Careseekers workers follow a code of conduct?
Yes. Workers on Careseekers are expected to follow the Careseekers Code of Conduct.
Do aged care workers also need to follow the Aged Care Code of Conduct?
Yes. If they are delivering funded aged care services, they are expected to follow the Aged Care Code of Conduct as well.
Do Careseekers workers also need to follow the NDIS Code of Conduct?
Yes. When workers deliver NDIS supports or services, they are expected to follow the NDIS Code of Conduct. That code requires workers and providers delivering NDIS supports to act with respect for individual rights, respect privacy, provide supports safely and competently, act with integrity, raise and act on quality and safety concerns, and take reasonable steps to prevent and respond to violence, exploitation, neglect, abuse and sexual misconduct.
What kinds of standards should I expect from a worker?
You should expect respectful, professional and safe behaviour, along with clear communication, privacy, dignity and appropriate role boundaries.
Does this include privacy and confidentiality?
Yes. Workers are expected to behave in a way that respects privacy, confidentiality and dignity.
What if I feel a worker’s behaviour is not appropriate?
You can raise the issue through the complaints process or, if safety is involved, through the incident reporting process.
Find Aged Care Workers
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Read: How Is Safety Managed on Careseekers?
Read: Are Careseekers Workers Screened and Verified?
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