Careseekers is an online platform that connects families, NDIS participants and aged care clients with verified independent support workers. It allows you to find, choose and book a support worker who matches your needs, schedule and budget.
Unlike a traditional care agency, Careseekers gives you control over who provides your care. You can view worker profiles, message workers directly, and choose the person you feel most comfortable with.
How does Careseekers work?
Careseekers helps you find and book independent support workers in a few simple steps.
1. Create a profile
You create a free Careseekers account and describe the support you need.
2. Browse support worker profiles
You can view verified worker profiles, including experience, qualifications, reviews and hourly rates.
3. Message and interview workers
You can contact workers directly through the platform to ask questions and discuss your needs.
4. Agree on hours and rates
You and the worker agree on schedules, tasks and payment rates.
5. Book support
Bookings, timesheets and payments can be managed through the Careseekers platform.
Is Careseekers a care agency?
No. Careseekers is not a traditional care agency.
Instead, Careseekers is a platform that connects clients with independent support workers.
This means:
- You can choose your own support worker
- You can speak directly with workers before booking
- You can agree on schedules and rates together
- You can change workers if your needs change
Many people prefer this approach because it offers more choice, flexibility and consistency of care.
Who can use Careseekers?
Careseekers can be used by people looking for support at home, including:
- families arranging care for a loved one
- older Australians who need help at home
- people living with disability
- NDIS participants
- people paying privately for support
Can NDIS participants use Careseekers?
Yes. Careseekers is a registered NDIS provider.
This means participants with the following types of funding may use the platform:
- self-managed NDIS plans
- plan-managed NDIS plans
- NDIA-managed plans
However, the way workers are paid may differ depending on your funding management type.
If you are unsure, it is a good idea to check with your support coordinator or plan manager.
Can aged care clients use Careseekers?
Yes. Many older Australians use Careseekers to find support workers who help with tasks such as:
- personal care
- household help
- companionship
- transport to appointments
- community access
If you receive government-funded aged care support (such as Support at Home funding), you may still need an approved aged care provider to manage your funding. Your provider can explain how your funding can be used.
What services can support workers provide?
Support workers on Careseekers can assist with a wide range of tasks depending on their experience.
Common services include:
- personal care
- help with showering and dressing
- meal preparation
- household tasks
- transport
- social support
- disability support
- overnight care
Each worker’s profile lists the services they offer and their experience.
How does Careseekers check support workers?
Careseekers verifies worker profiles before they can provide services on the platform.
Verification may include:
- identity checks
- experience and background information
- profile reviews
- ratings and reviews from clients
You can also speak with workers directly and decide who you feel comfortable hiring.
How much does care cost on Careseekers?
Support workers set their own hourly rates based on their experience and the type of support they provide.
Rates can vary depending on:
- the type of care required
- the worker’s experience
- your location
- the time of day or overnight support
You can view worker rates before booking and discuss pricing with workers directly.
How do I get started on Careseekers?
To start using Careseekers:
- Create a free account
- Describe the support you need
- Browse verified worker profiles
- Message workers and arrange support
You can take your time choosing a worker and only book when you feel confident.
Frequently Asked Questions
Is Careseekers free to join?
Yes. You can create an account and browse worker profiles before deciding whether to book support.
Can I choose my own support worker?
Yes. Careseekers allows you to choose the worker you want to work with based on experience, availability, rates and fit.
Is Careseekers an agency?
No. Careseekers is a platform, not a traditional care agency. It connects clients with independent support workers.
Can I speak to a worker before booking?
Yes. You can message workers through the platform before making a booking.
Can I use NDIS funding on Careseekers?
Yes. NDIS participants can use Careseekers, but the way support is arranged and paid for may depend on whether funding is self-managed, plan-managed or NDIA-managed.
Can I use aged care funding on Careseekers?
Possibly. Some aged care clients may be able to use their funding, but aged care arrangements work differently from NDIS. If you receive Support at Home funding, you may still need an approved provider to manage the funding.
Are Careseekers workers verified?
Yes. Careseekers verifies worker profiles before they can provide services on the platform.
What kind of support can I find on Careseekers?
You can find workers for disability support, aged care, personal care, household help, companionship, transport and overnight support.
Can I change workers later?
Yes. If your needs change or the arrangement is not the right fit, you can look for another worker.
How do I start using Careseekers?
You can start by creating an account, describing the support you need, browsing worker profiles and contacting workers directly.
Find Disability Support Workers
Read: How do I find a support worker on Careseekers?
Read: What funding can I use on Careseekers?
Read: Who are Careseekers support workers?
Read: How is safety managed on Careseekers?
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