Why your payments may be delayed

Careseekers understands the necessity of being paid as soon as possible after a shift is completed, and our dedicated accounts department works to ensure seamless and timely payments. However, if you are experiencing delays after you have submitted your invoice, this may be as a result of a few possible scenarios. 

1. The client is an Individual Payer and pays via credit card. This will go through a payment processing platform and will be forwarded to the care worker in 4 business days (weekends not included). 

2. We have received the payment from the client's provider and we are in the process of forwarding the payments to you. Once payment is received, it should be transferred to you in the next 24-48 hours, this differs when the payment  is received on Friday or the weekend as it will be forwarded to you on the next business day.  

3. We already have the payment from the provider but we have yet to ask bank details from the care worker. Our accounts department sends out emails to request for this.  (You may have already submitted their bank details when you registered, however these are stored securely and we aren't able to access them.)