Getting invoices paid on time

Payments   

All payments occur through the Careseekers platform. Our secure, fast payment system allows you to submit invoices and receive payments.

All work obtained through the Careseekers platform must be paid for through the Careseekers platform. Cash in hand payments are not allowed and are a breach of the Careseekers Terms & Conditions and will result in removal from the platform.

We make payments to workers every single day so your money doesn't sit in our account. We make sure as soon as we are paid, you are paid within 1 business day.

Please note the accounts team will only look into unapproved invoices after 7 days and unpaid invoices after 14 days.

All Unapproved and Unpaid invoices can be tracked in the 'Job Reports' Section. *If they are paid they will show what the invoice ID is, if unpaid they will only have a job report.

How long does it take to get paid?

You can expect to wait business 14 days for a payment. On the Careseekers platform our terms of service states that invoices must be  approved within 7 days and invoices paid within 7 days. As a worker on the platform you may be servicing clients with a variety of funding. Please find a comprehensive summary of how the clients you are servicing may be funding their care and support.

Who to contact if your invoice hasn't been paid? 

If it has been 14 business days and your invoice has not been paid you can email the CS Accounts team on accounts@careseekers.com.au or call 1300 765 465. 

Self managed or privately paying for services

These clients either have a self managed NDIS package or are paying out of pocket. You can expect them or their family members to be the ones who approve the invoices and then they will be the ones to pay. They often pay with a credit card so you need to make sure you have submitted all your correct ID information to be paid via our third party payment system.

Your first ever payment by a client paying for services with a credit card will  take 7 days to come into your account and after that it should be 24-48 hours from the day they pay the invoice depending on which bank you are with.

Plan Managed or have a Home Care Package 

Clients in the NDIS can be plan managed and in Aged Care can have a Home Care Package. In both instances the organisation ( plan manager or home care package ) is sent invoices and pays Careseekers and we pay you. 

Why would my invoice be delayed?

Plan managers and Home Care Package providers have a lot of invoices to pay everyday. We chase up the payments however sometimes a delayed payment is out of our control. You are not able to contact the plan managers or home care package providers directly. We do this on your behalf. Our accounts team are communicating with these organisations on a daily basis to make sure your invoices are being paid on time.

Working through a provider 

You may be working for a client through one of our partner providers. We have a robust system with all our providers whereby we send them weekly statements and you can expect payment within 14 days.

Some providers have different payment terms and you will be explained this when you are introduced to the client/provider.

It is absolutely essential that you use the CS mobile app to check in and out of shifts as this creates invoices on your behalf that we send onto the provider. A reminder that the app can be downloaded from the Apple Store or Google Play Store by searching the word Careseekers.

If you have not used the CS app to check in and out of shifts and continue to submit manually via the platform your payments may be delayed.