Admin Fees

Careseekers charges workers a 10% fee that is deducted from the hourly rate. For example, if your hourly rate is $50, the Careseekers fee is $5, and the deduction is handled automatically through the payment system.

Clients are charged 10% excluding GST on top of the hourly rate. Using the same example, if your hourly rate is $50, the client pays $55.50 including GST.

What the fee covers

The fee helps cover the services and protections available through Careseekers, including:

• connecting workers with care and support work
• Public Liability Insurance
• Personal Accident Insurance
• the payment system
• support for timely invoice payment.

Agency-managed NDIS clients

Careseekers is an NDIS registered provider, so agency-managed participants can use the platform. Because agency-managed arrangements require extra work to access funds and complete reporting, the fee for agency-managed participants is 15%. 

If you have not been paid

If you have not been paid after 14 business days, contact the Careseekers Accounts Team and provide the invoice number.

Email: accounts@careseekers.com.au
Phone: 1300 765 465 (option 3) 

Frequently asked questions

What fee does Careseekers charge workers?

Careseekers charges workers a 10% fee that is deducted from the hourly rate.

Do clients pay a fee as well?

Yes. Clients are charged 10% excluding GST on top of the hourly rate.

Is the fee different for agency-managed NDIS participants?

Yes. The fee for agency-managed participants is 15%.

What does the Careseekers fee help cover?

It helps cover work opportunities through the platform, insurance cover, the payment system, and support for timely invoice payment.

What should I do if I have not been paid?

If payment has not arrived after 14 business days, contact the Accounts Team and include the invoice number.