How Do I Make a Booking on Careseekers? – Careseekers

Once you have found the right worker, the next step is to make a booking through Careseekers.

Making a booking helps confirm the support arrangement clearly, including the agreed rate, the schedule and the type of support to be provided. It gives both sides a shared understanding of what has been arranged before support begins.

When should I make a booking?

You can make a booking once you have:

found a worker you would like to proceed with
discussed the support required
agreed on the rate
confirmed the days, times or shift details

Many people choose to do this after messaging a worker or after a meet and greet.

What details are included in a booking?

When making a booking, you will usually need to confirm the key details of the arrangement.

This may include:

the worker you are booking
the agreed hourly rate
the date or start date
the days and times of support
whether the support is one-off or ongoing
how often the booking will take place

Taking the time to make sure these details are correct can help avoid confusion later.

Why is making a booking important?

Making a booking through the platform helps keep the arrangement clear and organised.

It helps by:

confirming the support that has been agreed
setting clear expectations for both sides
creating a shared record of the booking
making it easier to manage ongoing support arrangements

This can be especially helpful where support is regular or involves a consistent routine.

What should I check before confirming a booking?

Before finalising a booking, it is a good idea to make sure you are comfortable with the arrangement.

You may want to check:

that the worker is the right fit
that the agreed rate is clear
that the schedule reflects what you need
that both sides understand the type of support involved
that any important routines or preferences have been discussed

A little clarity at this stage can help the support begin more smoothly.

The final step in the process of engaging a care or support worker is making a booking. This will populate your worker calendar and you will be able to see which bookings have been confirmed.

The rates specified in the booking will be taken from the contract, however you need to specify the start time, end time and how often it will occur (one off, weekly or fortnightly).

Can I make a one-off or ongoing booking?

Bookings may be arranged in different ways depending on the support you need.

For example, you may be looking for:

a once-off shift
short-term support
regular weekly support
ongoing support across multiple days

The right booking setup will depend on your circumstances and what has been agreed with the worker.

What happens after the booking is made?

Once the booking is confirmed, the support arrangement can begin based on the agreed details.

From there, you can continue managing the arrangement through the platform and make changes if needed over time.

Editing a Booking

If you need to edit a booking you have made you click on My Bookings and then amend the specific booking (either date or time)

Here is a video to show how it works

https://www.loom.com/share/8244eccd0fd84e3181f237c86836d58e

It is also possible for you to allow your workers to be able to make a booking on your behalf. Please watch this video on how to enable this feature.

Frequently asked questions

Can I make a booking before meeting the worker?

This will depend on your preferences and how comfortable you feel. Some people are happy to proceed after messaging, while others prefer to arrange a meet and greet first.

Do I need to agree on the rate before making a booking?

Yes. It is best to make sure the rate and support details are clearly agreed before the booking is confirmed.

Can I make an ongoing booking?

Yes. If you need regular support, bookings can be arranged on an ongoing basis where that suits both sides.

What if I only need support once?

You can still make a booking for one-off or short-term support.

What if something changes after the booking is made?

If your needs change, you can review the arrangement and update it as needed through the platform.

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Read: What Happens at a Meet and Greet With a Support Worker?