Yes you can.
Support at Home is built around consumer choice and control, and once your funding is available you can choose a Support at Home provider to deliver your approved services. Through Careseekers, you can compare independent aged care workers, view profiles, speak directly with workers and choose the person who best suits your needs, preferences and routine.
The short answer
If you want to choose your own aged care worker through Careseekers, the key things to check are:
- what support you have been approved for
- whether your approved provider will pay Careseekers for eligible services
- whether the worker is the right fit for your needs, routine and preferences
- whether the arrangement works within your support plan and budget.
How choice works under Support at Home
Support at Home is designed to help older Australians stay at home for longer with services that match their assessed needs. Once funding is allocated, participants can choose a Support at Home provider to deliver their approved services. Care plans under Support at Home are also meant to reflect the participant’s choice and control over their services.
That means choice still matters. The practical question is how to turn that choice into a support arrangement that actually works for you day to day.
How this works through Careseekers
Through Careseekers, you can:
- browse worker profiles
- compare experience, availability and hourly rates
- filter by location, service type and availability
- choose the worker who best suits your needs
- arrange one-off, occasional or ongoing support.
For many older Australians and families, that means more visibility over who is providing care, when support happens, and how the arrangement works.
Does my provider need to agree?
If you want to use your Support at Home funding, yes.
Your approved aged care provider needs to agree to pay Careseekers for eligible services delivered through the platform. If they do, they can pay Careseekers directly using your government funding for those eligible services.
What kinds of services can I choose a worker for?
Through Careseekers, workers can provide support such as:
- personal care
- domestic support
- companionship
- transport
- respite
- dementia support
- palliative care support
- overnight support.
Support at Home services must still match your assessed needs and support plan. Government guidance also groups Support at Home services into clinical supports, independence supports and everyday living supports.
Can I choose when my worker comes and how often?
Yes.
Careseekers gives you flexibility over your schedule, so you can arrange one-off, short-term or regular support depending on your needs and funding arrangements.
That can be especially helpful if you want support built around your own routine instead of a fixed agency roster.
Can I keep my current aged care worker?
In many cases, yes.
If you already have a worker you know and trust, we may be able to help bring them onto the platform, provided they meet our screening and onboarding requirements.
Are Careseekers workers screened?
Yes.
Workers on our platform must complete identity checks, police checks and relevant onboarding requirements before joining Careseekers. You can also view worker experience, availability and hourly rates before deciding who to book.
What should you check before choosing a worker?
Before you go ahead, it helps to be clear on:
- the type of support you need
- whether the support is covered in your support plan
- whether your approved provider will pay through Careseekers
- whether the worker feels like the right fit
- what contribution you may need to make, depending on the type of service. Why people use Careseekers for aged care support
Many older Australians and families want:
- more choice over who supports them
- more flexibility over when support happens
- clearer visibility over rates and availability
- the ability to compare workers before booking
- support that feels more personal and consistent
Frequently asked questions
Can I choose my own aged care worker with Support at Home?
Yes, in many cases you can. Through Careseekers, you can compare worker profiles, speak directly with workers and choose the person who best suits your needs, preferences and routine.
Can I use Support at Home funding with Careseekers?
Yes, if your approved aged care provider agrees to pay Careseekers for eligible services delivered through the platform.
Does my aged care provider need to approve Careseekers?
Yes, if you want to use your government funding. Your approved provider needs to agree to pay Careseekers for eligible services arranged through the platform.
Can I choose when my worker comes and how often?
Yes. You can arrange one-off, occasional or ongoing support, depending on your needs and funding arrangements.
Can I keep my current aged care worker and use Careseekers?
In many cases, yes. If you already have a worker you know and trust, we may be able to help bring them onto the platform, provided they meet our screening and onboarding requirements.
What services can I arrange through Careseekers under Support at Home?
Depending on your needs and support plan, you may be able to arrange services such as personal care, domestic support, companionship, transport, respite and other in-home supports through Careseekers.
Will I need to pay a contribution under Support at Home?
Possibly. Under Support at Home, most participants contribute towards independence and everyday living services, while clinical supports do not require a participant contribution. The amount depends on your circumstances.
Can I see a worker’s experience, availability and rates before booking?
Yes. You can view worker profiles, experience, availability and hourly rates before deciding who to book.
Are Careseekers workers screened?
Yes. Workers on our platform must complete identity checks, police checks and relevant onboarding requirements before joining Careseekers.
Can family members help arrange support through Careseekers?
Yes. A family member or representative can help search for workers, compare options and organise support.
Do I have to commit to ongoing support?
No. You can arrange one-off, short-term or regular support through Careseekers, with no lock-in contracts.
Can I speak to someone if I need help getting started?
Absolutely. Our team can help guide you through the process and answer questions about arranging support through Careseekers.
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