Can I Use Support At Home Funding With Careseekers?

Yes, in many cases you can.

If you receive Support at Home funding, you can use Careseekers to arrange eligible support services through our platform. If your approved aged care provider agrees, they can pay Careseekers directly using your government funding for eligible services delivered through the platform. Support at Home replaced the Home Care Packages Program on 1 November 2025.

The short answer

If you want to use Support at Home funding with Careseekers, the main things to check are:

• whether you have an approved aged care provider
• whether the service you want is eligible under your assessed needs and support plan
• whether your provider agrees to pay Careseekers for that service
• whether the worker and arrangement are the right fit for your needs

If those pieces are in place, you can use Careseekers to choose your worker and arrange support more directly.

How this works through Careseekers

Through Careseekers, you can:

• browse worker profiles
• compare experience, availability and hourly rates
• speak directly with workers
• choose the person who best suits your needs, preferences and routine
• arrange one-off, occasional or ongoing support

If a third party such as your aged care provider is paying, their details can be added to your account and the invoice can be forwarded once the worker’s hours are approved.

Does my provider need to approve Careseekers?

If you want to use your government funding, yes.

Your approved aged care provider needs to agree to pay Careseekers for eligible services delivered through the platform. That is the practical step that connects your Support at Home funding with the support arrangement you set up through Careseekers.

What services can be funded?

Support at Home can fund a wide range of in-home supports depending on your assessed needs and support plan.

Through Careseekers, workers can provide support such as:

• personal care
• domestic assistance
• companionship
• transport
• respite
• overnight support
• other in-home supports, depending on your needs and funding arrangement

Government guidance groups Support at Home services into areas such as clinical supports, independence supports and everyday living supports. Clinical supports are treated differently from independence and everyday living services when it comes to participant contributions.

Can I still use Careseekers if I used to have a Home Care Package?

Yes.

Support at Home replaced the Home Care Packages Program on 1 November 2025, so if you previously used a Home Care Package, this is now the program framework that applies.

Can I also use Careseekers for private aged care support?

Yes.

You can use Careseekers for private support as well as eligible services funded through Support at Home. That can be useful if you are waiting for funding to begin, want to arrange extra support outside your funded services, or simply prefer to pay privately for some supports.

Will I need to pay a contribution?

Possibly.

Under Support at Home, most participants contribute towards independence and everyday living services, while clinical supports do not require a participant contribution. Contribution rates depend on your income and assets and on the type of service you receive. You only contribute for services you actually receive.  

What should you check before getting started?

Before you arrange support through Careseekers using Support at Home funding, it helps to be clear on:

• what type of support you need
• whether that support matches your assessed needs and support plan
• whether your approved provider will pay through Careseekers
• what contribution you may need to make
• whether the worker is the right fit for your routine and preferences

The clearer these points are at the start, the easier it is to build an arrangement that works well in practice.

Why people use Careseekers with Support at Home

Many older Australians and families want more say over:

• who provides support
• when support happens
• how often support is arranged
• what the arrangement looks like day to day

Careseekers gives you more direct choice over the worker, more visibility over rates and availability, and more flexibility around scheduling, while still allowing Support at Home funding to be used where the provider agrees.

Frequently asked questions

Can I use Support at Home funding with Careseekers?

Yes. If your approved aged care provider agrees, they can pay Careseekers directly using your government funding for eligible services delivered through the platform.

Does my aged care provider need to approve Careseekers?

Yes, if you want to use your government funding. Your approved provider needs to agree to pay Careseekers for eligible services delivered through the platform.

Can I also use Careseekers for private support?

Yes. You can use Careseekers for privately paid support as well as eligible services funded through Support at Home.

What services can I book using Support at Home funding?

Depending on your assessed needs and support plan, Support at Home can fund a wide range of in-home services, including support such as showering, transport, respite, cleaning, shopping and meal preparation.

Will I need to pay a contribution under Support at Home?

Possibly. Most participants contribute towards independence and everyday living services, while clinical supports do not require a participant contribution.

How do I know if a service is eligible under my funding?

Support at Home services need to match your assessed needs and support plan. Your approved provider can help confirm whether a particular service can be funded through your package.

Ready to use your funding with more choice?

We make it easier to compare aged care workers, understand how support is arranged and choose the worker who feels right for you.

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Read: How Does Support at Home Work with Careseekers?