If your Careseekers profile has been deactivated, do not worry — this usually means there is something on your account that needs to be updated, reviewed or completed before your profile can be active again.
Why your profile may have been deactivated
Your profile may be deactivated for reasons such as:
An expired document or check
Missing compliance information
A profile review issue
A need for further verification
A breach of platform requirements or standards
What you should do next
The best first step is to contact the Careseekers team so we can let you know exactly why your profile was deactivated and what is needed to reactivate it.
You can also watch the short video below for guidance on how to upload an up to date piece of compliance:
How to get help
Please contact our onboarding team - onboardingcs@careseekers.com.au - and we will guide you through the next steps. In many cases, reactivation is simply a matter of updating information or providing a document.
Important to know
While your profile is deactivated, you will not be visible to clients or able to apply for jobs on the platform.
If you are unsure what caused the deactivation, please reach out to us directly so we can review your account.
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