Submitting an Incident Report

If something goes wrong during or after a service, it's important to let us know. You can submit an incident report quickly and securely via the Compliance Section in your Careseekers account.

When should I report an incident?

You should submit an incident report any time something happens that:

• Puts you, your family, or the care worker at risk
• Results in injury, harm, or distress
• Involves a breach of boundaries or inappropriate behaviour
• Relates to damage or theft of property
• Raises concerns about safety, health, or wellbeing

If you're not sure whether to report something, it's always better to let us know — even small concerns can help us ensure a safe and high-quality service.

How to report an incident

1. Log in to your Careseekers account and click on My Account
2. Go to the Compliance Section
3. Select Submit an Incident Report
4. Fill in the details of what happened — try to include:
   • Date and time
   • Who was involved and who were the witnesses
   • What occurred
   • Any actions taken
5. Click Submit

Once submitted, our team will review the report promptly and follow up with you as needed. The incident will be added to our incident report register and if necessary reported to the NDIS Quality and Safeguards Commission (NDIS Commission) or Aged Care Quality and Safety Commission (ACQSC).Your safety and wellbeing are our top priorities.