Supporting an aged care client who has a Home Care Package

The clients you will be supporting through Careseekers will be paying for their care and support in a variety of ways. It is important you understand the different users of the Careseekers platform to enable you to deliver care and support.

What does it mean if my client has a Home Care Package 

What does it mean if my client has a Home Care Package 

When your client has a Home Care Package they are receiving government funding to pay for the care they are receiving in home - delivered by you! There are 4 levels of a home care package based on the needs of your client. This will affect how many hours of care a client can receive without having to pay out of pocket.

What does it mean if my client has a Self Managed Home Care Package? 

If your client's package is self managed, this does not necessarily mean they have more funds however it means they are in charge of the funding and the budget.  They pay less admin fees so they do more of the administration of the funding. They will know how much they have to spend on care and support. 

How does this affect my payments? What does it mean if my client has a Home Care Package 

If you are servicing a client who has a Home Care Package, your invoices will be approved by your client ( or their nominated person). The Home Care Package Provider will then automatically receive the invoice but may contact the client again to get direct approval regarding the invoice. They will then pay the invoice.

Please note payments from Home Care Package Providers may take up to 14 days from when the invoice was approved (some take quicker). Careseekers will always pay invoices within 1 business day of receiving funds from a Home Care Package Provider.