The clients you will be supporting through Careseekers will be paying for their care and support in a variety of ways. It is important you understand the different users of the Careseekers platform to enable you to deliver care and support.
What does it mean if my client is Plan Managed?
When your client's plan is plan managed by the NDIS it means they are using a provider (a plan manager) to support them to manage the funding in their NDIS plan. These providers are known as plan managers.
How does this affect my payments?
If you are servicing a client who is plan managed your invoices will be approved by your client ( or their nominated person). The plan manager will then automatically receive the invoice but may contact the client again to get direct approval regarding the invoice. They will then pay the invoice. Please note payments from plan managers may take up to 14 days from when the invoice was approved. Careseekers will always pay invoices within 1 business day of receiving funds.
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