All independent care and support workers on Careseekers are required to complete several checks, verification steps and training modules before supporting clients. These requirements help maintain safety, professionalism and compliance across the platform.
This guide explains the checks, identification requirements and mandatory training needed to become a support worker on Careseekers.
Why Does Careseekers Require Worker Checks and Training?
Support workers often provide services in clients’ homes and support people who may be vulnerable.
Checks and onboarding requirements help:
- improve client safety
- verify worker identity
- support safer hiring decisions
- maintain professional standards
- help workers understand their responsibilities
All workers must complete onboarding requirements before supporting clients through the platform.
Police Check
All Careseekers workers must provide an up-to-date National Police Check obtained within the last 12 months.
Police Checks help confirm whether a worker has any disclosable criminal history.
Workers are responsible for ensuring their Police Check remains current.
NDIS Worker Screening Check
All workers on Careseekers are required to hold an NDIS Worker Screening Check.
The NDIS Worker Screening Check:
- is valid for 5 years
- is recognised across all Australian states and territories
- helps assess whether a worker can work with NDIS participants
Careseekers is a registered NDIS provider.
Australian Business Number (ABN)
All independent support workers on Careseekers require an Australian Business Number (ABN).
An ABN is an 11-digit number that identifies your business to the government and community.
Workers commonly use an ABN to:
- invoice clients
- receive payments
- operate as a sole trader
References
Workers are required to provide two professional references.
You will need:
- the names of two professional referees
- referee contact details
- evidence showing you worked at the same organisation as the referee
Examples of accepted evidence may include:
- payslips
- employment contracts
- letters on company letterhead
References help confirm previous work experience and professional conduct.
Personal Identification
Workers must provide 100 points of identification during onboarding.
Identity verification helps confirm:
- legal identity
- date of birth
- personal details
This process supports platform safety and trust.
Professional Photo
Careseekers workers are required to upload a clear and professional profile photo.
A strong profile photo can help:
- build trust with clients
- improve profile quality
- create a professional first impression
Photos should be:
- recent
- clear
- professional
- easy to recognise
Working With Children Check
A Working With Children Check is required for workers intending to support clients under the age of 18.
Requirements vary between states and territories.
Workers should ensure their check remains current where applicable.
CTP Insurance Policy
Workers who transport clients in their own vehicle must provide evidence of their Compulsory Third Party (CTP) Insurance policy, also known as a Green Slip.
This requirement applies to workers who:
- drive clients to appointments
- provide community access supports
- transport clients during shifts
Workers should ensure their insurance information remains current.
Mandatory Training Modules
Careseekers workers are required to complete several mandatory training modules as part of onboarding.
These courses help workers understand professional standards, safety responsibilities and client care expectations.
NDIS Worker Orientation Module
The NDIS Worker Orientation Module is a free online course designed to help workers understand their role when supporting NDIS participants.
The course covers:
- worker responsibilities
- participant rights
- safety and quality expectations
- the NDIS Code of Conduct
Infection Prevention and Control Training
All workers are required to complete infection prevention and control training and renew it annually.
This training helps workers understand:
- infection prevention
- hygiene practices
- safe service delivery
- reducing infection risks
The training is delivered through free online modules.
Introduction to SIRS
Workers supporting aged care clients are required to complete Introduction to SIRS training.
SIRS stands for the Serious Incident Response Scheme.
This training explains:
- incident responsibilities
- reporting obligations
- worker responsibilities in aged care settings
Introduction to Aged Care Standards and Code of Conduct
This course provides an introduction to:
- the Aged Care Quality Standards
- the Aged Care Code of Conduct
- safe and respectful care practices
The training helps workers understand expectations when supporting older Australians.
Careseekers is not a registered aged care provider.
Abuse, Neglect and Exploitation Training
This course helps workers recognise and respond to signs of:
- abuse
- neglect
- exploitation
Support workers play an important role in protecting vulnerable people and responding appropriately to safety concerns.
Waste Management for Care and Support Workers
Workers are also required to complete waste management training.
This course explains safe handling and disposal of:
- general waste
- clinical waste
- hazardous waste
The training includes practical guidance relevant to care and support work.
What Happens if My Checks or Training Expire?
Workers are responsible for ensuring their checks, certifications and training remain current.
Expired documents or incomplete onboarding requirements may affect your ability to continue supporting clients through Careseekers.
Frequently Asked Questions
Do All Careseekers Workers Need a Police Check?
Yes. All workers are required to provide a current Police Check obtained within the last 12 months.
Is the NDIS Worker Screening Check Mandatory?
Yes. All Careseekers workers are required to hold an NDIS Worker Screening Check.
Do I Need an ABN to Work on Careseekers?
Yes. Independent support workers on Careseekers require an ABN.
Do I Need a Working With Children Check?
A Working With Children Check is required if you intend to support clients under 18 years of age.
What Training Modules Do Careseekers Workers Need to Complete?
Workers are required to complete mandatory onboarding and training modules covering:
- NDIS orientation
- infection control
- SIRS
- aged care standards
- abuse and neglect
- waste management
Do I Need a Professional Photo for My Profile?
Yes. Workers are required to upload a professional and clear profile photo during onboarding.
What Happens if My Checks Expire?
Expired checks or incomplete onboarding requirements may affect your ability to continue supporting clients through the platform.
Do I Need Insurance if I Transport Clients?
Workers driving clients must provide evidence of their CTP insurance policy.
Read: How to Become an Independent Support Worker in Australia
Read: Do Support Workers Need an ABN?
Read: How Independent Support Workers Get Paid On Careseekers
Register To Become An Independent Care & Support Worker On Careseekers
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