Can I Change NDIS Support Workers?

Yes.

If your current support worker is no longer the right fit, you can change workers on Careseekers. The important thing is to handle the change properly so your support can continue as smoothly as possible.

The short answer

If you want to change NDIS support workers on Careseekers, start by checking:

• whether you already have a contract in place
• what the cancellation policy in that contract says
• whether there are upcoming bookings that need to be changed
• whether there are any invoices still waiting to be approved or paid
• who you want to choose next

In most cases, changing workers is possible. The key is making sure the current arrangement is wrapped up properly before you move to a new one.

Check your contract first

On Careseekers, when you engage a worker through the platform, the client initiates a contract with that worker.

That contract includes:

• the supports to be provided
• when support will be provided
• hourly rates
• payments
• cancellation policy
• additional information
• emergency contacts.

If you are thinking about changing workers, the first thing to check is the cancellation policy and any notice expectations set out in that contract.

Edit any upcoming bookings

If you already have future bookings in place, update those first.

On Careseekers, bookings can be edited in My Bookings if the date or time needs to change. Even where support ends up happening at a different time from the original booking, the submitted hours can still be edited to reflect what was actually worked.

That means you do not need to leave incorrect bookings sitting in the system while you work out the next step.

Do not terminate the contract too early

This is the most important practical point.

If there are still invoices waiting to be approved or paid, do not terminate the contract yet. 

So before ending the arrangement, make sure:

• all completed shifts have been invoiced
• any outstanding invoices have been approved
• any pending payments have been finalised.

Then choose your next worker

Once the current arrangement has been wrapped up properly, you can start looking for a new worker through Careseekers.

Because our platform is built around choice, you can:

• browse worker profiles
• compare experience and qualifications
• message workers directly
• choose the person who feels like the right fit for your needs. 

If you need cover urgently

If a worker cancels at the last minute or you need support filled quickly, it is important to know that Careseekers is not an agency.

That means last-minute replacement support can be harder to arrange. 

Why people change workers

There are many valid reasons to make a change.

For example:

• your needs have changed
• the worker is not the right fit
• your schedule has changed
• you want a different type of support
• communication is not working well
• you want more consistency or a different approach

Because Careseekers is built around direct choice, changing workers is possible when the current arrangement is no longer working for you.

How we help

We make it easier to move on when a support arrangement is no longer the right fit.

You are not locked into a fixed roster. You can compare workers, choose someone new, and arrange support in a way that better suits your needs, routine and preferences.

At the same time, if you want to use a worker through Careseekers, they still need to meet our safety and verification checks, complete onboarding, provide the required documents and information, and be approved before they can start through our platform.

Frequently asked questions

Can I change NDIS support workers on Careseekers?

Yes. If your current arrangement is no longer working, you can choose a different worker through Careseekers.

What should I check first?

Start with your current contract, especially the cancellation policy, then check whether there are any future bookings or outstanding invoices to finalise.

Can I just terminate the contract straight away?

Not if there are still invoices waiting to be approved or paid. Careseekers says those invoices cannot be approved or paid without an active contract in place.

Can I change or remove future bookings?

Yes. You can edit bookings in My Bookings if dates or times need to change.

What if I need a replacement worker quickly?

You can repost the job or message local workers on the platform, but Careseekers is not an agency and last-minute replacements can be difficult.

Ready to find a worker who is a better fit?

If your current support arrangement is no longer working, we make it easier to compare workers, choose someone new, and arrange support that feels right for you.

Find Disability Support Workers

Post a Job

Read: Can I Hire My Own Support Worker with NDIS?