How to Make a Complaint About a Support Worker or Service Through Careseekers

Making a Complaint About a Support Worker or Service Through Careseekers

Introduction

At Careseekers, we are committed to ensuring the highest quality of care and support through our platform. If you are experiencing concerns or issues with a support worker or the service you have received, this guide explains the steps to make a formal complaint so your voice is heard and the matter is addressed promptly and confidentially.

Step 1: Gather Relevant Information

Before submitting your complaint, collect all necessary and relevant details to help us understand and investigate the issue effectively. This includes:

• Support worker’s full name
• Dates and times when the service was provided
• Detailed description of the issue or concern
• Any supporting documentation or evidence, if applicable

Step 2: Submit Your Complaint via the Careseekers Platform

Log in to your Careseekers account and navigate to the feedback or support section. Use the complaint submission form to formally lodge your concern. Providing clear and complete information will help us process your complaint efficiently.

https://www.careseekers.com.au/feedback-complaints-incident-reports

Step 3: Contact Customer Support for Assistance or Urgent Issues

If you prefer direct communication, you can contact the Careseekers Customer Support team via email or phone. 

1300 765 465 or email info@careseekers.com.au

You will always be asked to complete an incident report form even after speaking to a member of the Careseekers Team.

Confidentiality and Investigation

Your complaint will be treated with the utmost confidentiality. Careseekers is committed to investigating all complaints thoroughly and fairly, ensuring that the privacy and rights of all parties involved are respected throughout the process.

Follow-Up and Resolution

After submitting your complaint, Careseekers may contact you if additional information is needed. Our goal is to resolve your concern effectively to improve the quality and safety of care available through our platform. You will be kept informed of progress and outcomes related to your complaint.

Need Help?

If you need assistance at any stage of the complaint process, please do not hesitate to reach out to our dedicated support team. We are here to empower you and ensure that your concerns are taken seriously and addressed with care and respect.