How to Update Your Name and Bank Details on Careseekers

Introduction

Introduction

At Careseekers, we understand that personal information such as your name and bank details may change over time. To ensure your account remains up to date and your payments and invoices are processed correctly, it's important to promptly update this information. This guide will walk you through the process of updating your name, bank details, and verifying your invoice information securely with our support team.

Updating Your Name

If you have legally changed your name, please follow these steps to update your Careseekers account:

1. Send an email to Careseekers support at onboardingcs@careseekers.com.au with your new full legal name and attach any supporting documentation (such as a marriage certificate or legal name change document) for verification.
2. Wait for confirmation from our support team that your name update has been processed.

Updating Your Bank Details

To update your bank account information for payments, please:

1. Email Careseekers support at accounts@careseekers.com.au including your updated bank account details such as:
2. - Bank name
3. - BSB number
4. - Account number
5. Our team will verify you via a phone call and update your bank details securely in your account.

Contacting Support

For all updates and verifications, our Careseekers support team is here to assist you promptly and securely. You can reach us via email at support@careseekers.com.au. We are committed to maintaining your privacy and security throughout this process.

Additional Resources

For more information about managing your Careseekers account, please visit our Help Centre: https://helpcentre.careseekers.com.au/hc/en-us/articles/9154995899919-About-Careseekers

Conclusion

Keeping your personal and financial information current ensures uninterrupted access to quality care services through Careseekers. We encourage you to contact us if you have any questions or require assistance with your account updates. Thank you for trusting Careseekers — your partner in empowering choice and control in aged and disability care.