Careseekers charges care workers a 9% fee which is taken out of your hourly rate e.g. if you charge $30 per hour, the Careseekers fee will be $2.70. This amount will be automatically deducted by our payment system.
Careseekers charges the client 5%* (+GST where applicable) on top of the hourly rate so if your hourly rate is $30 the final amount they will pay is $31.50. For NDIS agency managed participants who are using Careseekers The Provider we add an additional 10% which brings the total admin fee to 15%. Please note if you are using Careseekers through one of our provider partners the admin fee may be higher.
Careseekers adds real value – we connect you with care and support work, cover your Public Liability Insurance and Personal Accident Insurance, provide you with a payment system and a mechanism for following up on unpaid invoices.
I haven’t been paid. What should I do?
The first person you should contact is the person who has been managing the care or support. For example, the person receiving the care or support, their family member or their provider.
If after 7 days you have still not been paid, please contact the Careseekers Accounts Team at accounts@careseekers.com.au and state your invoice number.