Once the hours have been approved, the invoice will either be paid by you or forwarded to a third party for payment.
Paying for the invoice yourself
Paying with credit card - click and pay straight away
Direct debit - transfer the money using the bank details provided on the invoice and referencing the invoice in the bank transfer description.
Paying via EFT/ Bank Transfer
Follow these steps to pay via EFT
1) Click on My Dashboard
2) Click on Approve invoices and approve the invoice
3) Click on Pending invoices
4) View the invoice amount and transfer the money through your bank account ( please include the invoice number in the description). You are also able to pay a few invoices in one transfer. Please simply email accounts@careseekers.com.au with the invoice numbers you have paid.
5) Click on Pay Via EFT button
6) The invoice will appear in the Paid Invoices section.
Watch the video to see how you download an invoice and Pay Via Eft.
Paying for an invoice with your credit card
Follow these steps to pay via credit card
1) Click on My Dashboard
2) Click on Approve invoices and approve the invoice
3) Click on Pending invoices
4) View the invoice amount and click PAY
5) Your credit card is securely stored by our third party payments provider Stripe and you can process the payment.
6) The invoice will appear in the Paid Invoices section.
This video below shows how to pay via credit card
Paying for the invoice using your Home Care Package or NDIS funding
If your invoice is to be paid by a third party (NDIS provider, plan manager or Home Care Package provider), you will need to enter the third party’s details in your account on the Careseekers platform.
This video shows you to input your providers' details
Once you approve the worker’s hours/job report, the invoice will automatically be sent to the third party for payment.
Regardless of which method you use, the payment will be transferred to the care or support worker by Careseekers within 1 business day of the amount arriving in the Careseekers bank account.
Downloading an invoice to send to a provider
Some providers prefer you to email them the invoice directly. In this instance you will need to login to your account and download it to send to your plan manager. Watch the video on how to do this:
Combining multiple job reports into a single invoice
Watch this video to see how to create meta invoices for workers who have submitted multiple job reports.